Terms & Conditions

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ATLANTIV TERMS AND CONDITIONS

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Atlantiv.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Atlantiv.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.We may require additional verifications or information before accepting any order.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Atlantiv.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Atlantiv.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Atlantiv.com shall immediately issue a credit to your credit card account in the amount of the charge.

Return policy and limited guarantee against defects
Atlantiv.com's 7 day limited warranty against defects, may also apply. Atlantiv.com's 7 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or Atlantiv.com. Leased merchandise is not eligible for this warranty. Hardware confirmed as defective by the product manufacturer or Atlantiv.com will either be exchanged or repaired at our sole discretion within the first 7 days of ownership only. After 7 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. Atlantiv.com will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product please call (+44) 844 357 5444.

Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 7 days of the package receiving date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RMA number issued by Atlantiv.com or when the product manufacturers or distributors return policies supersede ours.

All products on www.atlantiv.com are New and they all come with a ONE YEAR STORE WARRANTY.
This warranty covers the repair and replacement of the parts of your equipment for 1 Year. If something goes wrong with your item, all you have to do is send it back to us, along with your purchase invoice from Atlantiv.

Insurance against theft or loss is already included in the shipping. You are guaranteed to receive your item in perfect shape.

Atlantiv.com offers a 7-day return privilege policy on all items provided the following guidelines are followed:

All merchandise must be returned in original manufacturers packaging unopened with manufacturers seal.
All supplied manufacturers accessories are included in original factory packaging.
Original manufacturers warranty cards and paperwork must be blank.
All returns must be double boxed and accompanied by a Return Merchandize Authorization (RMA) number. Please contact our customer service division at (+44) 844 357 5444 for your RMA number.
Shipping and handling fees are non refundable. (Including all refused and unaccepted packages).

Digital Cameras	7 Day Return Privilege Policy*
Digital Camcorders	7 Day Return Privilege Policy*
Un-Opened Accessories	7 Day Return Privilege Policy*
Car DVD/Audio	7 Day Return Privilege Policy*
Projectors	7 Day Return Privilege Policy

*Refused Items: subject to 15% to 25% restocking fee.

Shipping Delays & Exceptions

While we take great pride is shipping orders quickly, please know that shipments outside Europe could face delays that are beyond our control and for which we will not be held responsible. However we will work with you in what ever way we can to help ensure you receive your order in a timely manner.

Items are normally sent from the United Kingdom, however, if the item is out of stock in the UK, it will be sent directly by one of our suppliers in the United States. The clearance will be borne by our supplier.

Once your order is validated (validation of the Regulation and / or receipt of the check), we quickly contact the supplier to send your item. Depending on the supplier stock, it reaches our inventory in 1 to 4 days. Upon receipt of your item, we engage immediately in processing and shipping. The average time to receive this item is usually between 4 and 10 days.

In some cases, if the item is available in small quantity or have a high demand, it is possible that it is no longer available by the time we process your order. We then proceed to replenish the item quickly, and we send an email notification of the situation of your order. You can always cancel your order by contacting us via e-mail your service@atlantiv.com identifying your order number.
In any case, all you pay when you order at Atlantiv.com is the price of the item + shipping charge (Standard or Express). All our products come with English manuals and also have an internal menu in English.

Atlantiv Privacy Statement

At Atlantiv.com, we are committed to protecting our customers’ privacy. We at Atlantiv take your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information; none of this can be read as it travels to our system. The following is a description of how information is collected from you and how it is used:

Collection of Information

When you shop on our site, we collect personal information from you such as your name, e-mail address, billing and shipping addresses, phone numbers, items selected to purchase, credit card or other payment information. We may also collect, or our third party ad server and content server will collect the URL you can from, IP address, domain types, your browser, the country, state and telephone area code where your server is located, the pages of our site that were viewed during a visit.

Use of Information

Atlantiv.com does not sell, rent, exchange, or distribute your personal information to others. We use the collected information for the sole purpose of processing/verifying your order, contacting the purchaser to inform them of their order status, enhancing the operation of our site, protecting the cardholder from fraudulent purchases, statistical purposes, and to administer our system. We do not disclose your personal account information to anyone. By using our website you consent to the collection and use of this information by Atlantiv.com.

Credit Card Transactions

Atlantiv.com offers security by using Thawte Secure Sockets Layer (SSL) technology on our site. The secure server software encrypts the credit card information you input before it is forwarded to us, preventing others from accessing your private information during the process.

Please note that the billing for all purchases made on Atlantiv.com is done in the USD currency.
You can check with your credit card company because they may be charging fees or percentages for purchases done in a different currency and outside of your country. Another cause of the price change might be that the exchange rate EUR/USD has varied between the time you have placed your order and the time your card was debited.