Frequently Asked Questions

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How do I place an order?

Visit us on-line 24 hours a day, 7 days a week and navigate our site. Follow the instructions on how to proceed with the links leading to our shopping cart.

Atlantiv.com is not responsible for any specification/price/feature errors.

Which methods of payment can be used when placing an order?

For your convenience, Atlantiv.com offers a wide variety of payment methods:

All major Credit Cards (VISA, MasterCard, American Express, Carte Bleue, JCB)
Wire transfers.
Personal and Company checks.
Bank certified checks.

Atlantiv accepts all major credit cards including, VISA, MasterCard, American Express, Carte Bleue and JCB. We also accept Government purchase orders. Information such as your current billing address and phone number is required in order to avoid any delays in processing your order. Please allow 24-48 Hours for Processing on all orders. Once your order is verified and ready to ship, we then charge your credit card.

The billing for the Credit Cards payments is provided by our headquarters located at:

ATLANTIV LTD
UNIT 150, IMPERIAL COURT
EXCHANGE STREET EAST
LIVERPOOL, L2 3AB
United Kingdom

Check payments should be endorsed to "ATLANTIV Ltd" and mailed to:

ATLANTIV LTD
5 Percy Street
London W1T 1DG
United Kingdom

What are your shipping rates?

All shipping rates are calculated automatically in the shopping cart based on the items in the shopping cart and shipping destination. All parcels are shipped by Chronopost International unless an upgrade shipping method is requested. Your total charges will be shown to you before you enter any information (IE. Name, address, etc.)

Do I have to pay custom duties or fees to receive my order?

You will NOT have any custom fees or duties to pay in order to receive your order in Europe.

All orders placed on Atlantiv.com are handled by our headquarters based at:

ATLANTIV LTD
UNIT 150, IMPERIAL COURT
EXCHANGE STREET EAST
LIVERPOOL, L2 3AB
United Kingdom

Do you carry different products other than those listed on-line?

At Atlantiv.com, we are constantly working to update product information and posting them to our website. Due to the continual expansion of the market, we are often unable to list all the merchandise and choices of different brands we actually have available. Please don’t hesitate to email us about any items you’re interested in. Our camera, video, and digital sales representatives can be reached at service@atlantiv.com

How can I get more information on particular items I am interested in?

Most items on our web site have a detailed description and picture of each product, which is continuously being updated. If any further information is required manufacturers’ web links can be accessed directly.

Is your website secure, will my personal and credit card information be safe?

Atlantiv.com is backed up by the SSL123 Thawte certificate . The Thawte certificate assures that all information that is entered is encrypted and cannot be accessed by any outsider. All transactions are 100% secure. You can be fully assured that none of the provided information will be sold or imparted for trade or sale. Our customer’s satisfaction is our priority.

What are your shipping regulations?

Atlantiv can ship to any business or residential area as long as a physical address is provided and the order passes all of our security regulations. All packages, regardless of its destination, require signature at delivery time. Delays should be expected with all parcels going to PO Boxes. Shipments going to hotels, or motels, must be prepaid either by wire transfer or with a money order or transfer. Shipping rates are based on postal code locations and calculated in shopping cart prior to checkout. Atlantiv reserves the right to hold and/or delay any order indefinitely due to suspicion of fraudulent activity.

Because of the growing concern over Internet fraud and the general imperfect process of verifying International Orders, no orders will be shipped out if verification cannot be confirmed. International orders generally take 2-5 days from date of shipment to arrive, depending on the customs procedures of the destination country. The Shipment Carrier (Chronopost) prepays any charges before shipment is commenced. Atlantiv assumes no responsibility with respect to these procedures or any tariffs, duties, or other such restrictions & charges imposed and/or enforced by the destination country. If the order is refused the customer is responsible for both duties incurred at the border of the respective country and shipment back to Atlantiv.

Atlantiv.com is not responsible for any delays caused by affiliated shipping carriers, please be aware that delivery times are estimated and not guaranteed.

All packages are inspected for damages before they ship from our warehouse.

How can I check the current status of an order, or change info on an order that was already placed?

All credit/debit cards are charged within 24 hours of when the order is placed pending verification. One to two business days should be allotted before contacting us at service@atlantiv.com to check the status of your order. Order status and On-line tracking information is now available by clicking ‘’My Account’’ link on the top of every page. To make any type of changes on your order after it has already been processed email our customer service department at service@atlantiv.com